Privacy Policy
Last updated: June 2026
1. Introduction
Vezity (Pty) Ltd ("Vezity," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA"), South Africa's data protection legislation.
This policy applies to all personal information collected through our website, during client engagements, and through our operating business units including Vezity Visuals and Vezity Performance.
2. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Full name, email address, phone number, and physical address.
- Business Information: Company name, designation, and business requirements.
- Project Information: Details about your project, preferences, and specifications.
- Communication Records: Emails, messages, and feedback exchanged with us.
- Payment Information: Invoicing details and payment records. We do not store full credit card details — these are processed securely through Paystack.
- Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics.
3. How We Collect Information
We collect personal information through:
- Contact forms on our website.
- Direct email, phone, or in-person communications.
- Client onboarding and consultation processes.
- Service agreements and booking forms.
- Website cookies and analytics tools.
4. Purpose of Processing
We process your personal information for the following purposes:
- To respond to inquiries and provide quotations.
- To deliver our creative production, fitness coaching, and related services.
- To manage client relationships and communicate about projects.
- To process payments and issue invoices.
- To improve our website and services.
- To comply with legal and regulatory obligations.
- To send marketing communications (only with your consent, where required).
5. Legal Basis for Processing
In accordance with POPIA, we process personal information on the following legal bases:
- Consent: Where you have given explicit consent for specific processing activities.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
- Legal Obligation: Where processing is required by law.
6. Data Storage & Security
6.1 We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security reviews.
6.2 Personal information is stored on secure servers and is only accessible to authorized personnel who require access to perform their duties.
6.3 We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
7. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service Providers: Trusted third parties who assist us in operating our business (e.g., payment processors like Paystack, hosting providers, email services), bound by confidentiality agreements.
- Legal Requirements: Where disclosure is required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
8. Cross-Border Data Transfers
Some of our service providers may be located outside South Africa. Where personal information is transferred across borders, we ensure appropriate safeguards are in place to protect your information in compliance with POPIA.
9. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal information, subject to legal retention requirements.
- Right to Object: Object to processing of your personal information in certain circumstances.
- Right to Withdraw Consent: Withdraw consent where processing is based on consent.
- Right to Complain: Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed.
To exercise any of these rights, contact us at hello@vezity.com.
10. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact & Information Regulator
For questions about this Privacy Policy or to exercise your rights, contact our Information Officer:
Vezity (Pty) Ltd
Email: hello@vezity.com
You also have the right to lodge a complaint with the Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za